We are required by the Regulator to provide website users with the information below: Receiving and reviewing the documents to be notarised together with any instructions you may have received Liaising with your legal advisors or other bodies to obtain the necessary documentation to deal with the document (e.g. information from Companies House or foreign registries, powers of attorney etc) Checking the identity, capacity and authority of the person who is to sign the document If a document is to be certified, checking with the issuing authorities that the document/award is genuine. In the case of academic awards, this would entail checking with the appropriate academic institutions. Meeting with the signatory to verify their identity and to ascertain that they understand what they are signing and that they are doing so of their own free will and ensuring that the document is executed correctly Drafting and affixing or endorsing a notarial certificate to the document Arranging for the legalisation of the document as appropriate Arranging for the storage of copies of all notarised documents in accordance with the requirements of the Notarial Practice Rules 2019
Service Information
Each notarial matter is different and the requirements and timescales will vary according to whether the client is a private individual or a company and according to the processing times of third parties such as the Foreign and Commonwealth Office, legalisation agents, translating agencies and couriers, etc. Some of the typical key stages are likely to include:
Redress
We are insured under a professional indemnity policy for at least £1,000,000.00.
Complaints and Regulatory Information
1. Notaries are regulated through the Faculty Office of the Archbishop of Canterbury:
The Faculty Office
1, The Sanctuary
Westminster
London SW1P 3JT
Telephone 020 7222 5381
Email Faculty.office@1thesanctuary.com
Website www.facultyoffice.org.uk
2. If you are dissatisfied about the service you have received please do not hesitate to contact us.
3. If we are unable to resolve the matter you may then complain to the Notaries Society of which Mr Cross is a member, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.
4. In that case please write (but do not enclose any original documents) with full details of your complaint to: -
The Secretary of The Notaries Society
P O Box 1023
Ipswich IP1 9XB
Email secretary@thenotariessociety.org.uk
If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/the Faculty Office for assistance.
5. Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of 8 weeks from the date you first notified us that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result :
Legal Ombudsman
P O Box 6806
Wolverhampton WV1 9WJ
Tel : 0300 555 0333
Email : enquiries@legalombudsman.org.uk
Website : www.legalombudsman.org.uk
6. If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was cause for complaint.
Northern Notarial Services is a trading name of Northern Notarial Services Limited, St Paul's House, 23 Park Square South, Leeds, LS1 2ND.
Registered in England number 14465530
Copyright 2022 MC